Refund policy

Return & Refund Policy 🐾

At Pro-Mohs Canine Supply, we want tails wagging, not disappointment. If something isn't quite right with your order, we're here to help make it right.

 

1. The 30-Day Fetch Window

You have 30 days from the delivery date to start a return. Please contact us before sending anything back, as returns arriving without prior approval may not be accepted.

 

2. Condition Matters

To be eligible for a refund, items must be:

✅ Unused and unworn

✅ In their original condition

✅ With tags attached (if applicable)

✅ Accompanied by your order number

In other words, if your pup has already put it through boot camp, it may not qualify for a return.

 

3. Items That Can't Come Home Again

The following items are not eligible for return:

• Clearance or sale items

• Gift cards

• Personalized products

 

4. How to Start a Return

Starting a return is easier than teaching "sit."

1. Email us at info@pro-mohs.com with your order number.

2. We'll review your request and send return instructions.

3. Pack the item securely.

4. Include your name and order number inside the package.

 

5. Return and Exchange Shipping & Fees

To help cover return/exchange processing costs:

• A flat $8 return shipping fee will be deducted from your refund.

• Up to a 20% restocking fee may apply to custom items.

(Just enough to cover the treats and toys our return department definitely doesn't spend it on.)

 

6. Damaged or Incorrect Orders

Oops! Sometimes even the best dogs miss a catch.

If your order arrives damaged, defective, or incorrect, contact us within 5 days of delivery. We'll work quickly to make it right.

 

7. Exchanges

Need a different size, color, or item? Contact us at info@pro-mohs.com and we'll help find the perfect fit.

 

8. Refunds

Once we receive and inspect your return, we'll notify you of the approval status.

Approved refunds will be issued to your original payment method within 5 business days. Your bank or credit card provider may take additional time to process the refund.

 

Our Promise

We're a family-owned business that loves dogs as much as you do. If there's a problem with your order, we'll do our best to find a solution that keeps both you and your pup happy. 🐶

 

EU Customers only

EU consumers may have a legal right to withdraw from eligible online purchases within 14 days of delivery. To request a withdrawal, use the withdrawal option provided on our store. We’ll confirm receipt of your request by email. Exceptions may apply where permitted by law

To initiate a return, visit your Customer Account and go to your order history.